HP staff allegedly blames Microsoft’s Windows Update as firmware bricks ProBooks
Summary
- Users criticize HP for blaming Microsoft for firmware issues.
- HP seen as unreliable by some due to long-standing issues.
- Debate on responsibility between manufacturers and software providers.
- Discussion on the need for better firmware management processes.
Mixed Reactions
One user expressed skepticism, highlighting HP’s historical firmware problems and shifting blame tactics. Another user shared a frustrating experience with HP printers malfunctioning after a firmware update, leading to significant time and effort to rectify the issue.
User Criticism
Several users criticized HP’s quality and customer service, labeling the company as unreliable and untrustworthy. Some users shared negative experiences with HP products, further fueling the backlash against the brand.
Corporate Responsibility
The debate extended to discussing the division of responsibility between hardware manufacturers like HP and software providers like Microsoft. Users questioned whether HP should take full accountability for firmware issues or share the blame with Microsoft’s update system management. Suggestions for improving the firmware update process were also raised.
Despite differing opinions and experiences, the general sentiment on the Reddit thread leaned towards dissatisfaction with HP’s handling of firmware problems and a call for better accountability and transparency in the tech industry.